When using your company network, you may be behind firewalls, proxy servers as well as other intrusion detection and prevention or web filtering equipment that are placed to maintain a high level of security and reliability for your communications. In such cases accessing the SmartEyes services will require some adjustments by your company’s IT team.

The tables below details our host names and ports as well as the description of the service they provide. This information can be used by your network administrators to help you solve connectivity issues for specific devices.

For networks with SmartEyes browser clients:

Host name Port Protocol Direction Description
web.rtc.augumenta.com 443 TCP OUT SmartEyes web interface, signaling
api.rtc.augumenta.com 443 TCP OUT Login and user authentication services
mqtt.rtc.augumenta.com 8083 TCP OUT IoT sensor data (needed when IoT sensors are used)
eu-01.smartrelay.augumenta.com 8089 TCP OUT Camera signaling (needed when camera kits are used)
eu-01.ice.augumenta.com 18468 or 19302 TCP OUT TURN for media streams
eu-01.ice.augumenta.com 18468 or 19302 UDP OUT TURN for media streams
any 49152 – 65535 UDP OUT Peer-to-peer media (optional, recommended)

For networks with smartglass and/or smartphone clients:

Host name Port Protocol Direction Description
web.rtc.augumenta.com 443 TCP OUT Signaling
api.rtc.augumenta.com 443 TCP OUT Login and authentication
eu-01.ice.augumenta.com 18468 or 19302 TCP OUT TURN for media streams
eu-01.ice.augumenta.com 18468 or 19302 UDP OUT TURN for media streams
any 49152 – 65535 UDP OUT Peer-to-peer media (optional, recommended)

For networks with camera kits:

Host name Port Protocol Direction Description
web.rtc.augumenta.com 443 TCP OUT Signaling
api.rtc.augumenta.com 443 TCP OUT Login and authentication
mqtt.rtc.augumenta.com 8883 TCP OUT IoT sensor data (needed when IoT sensors are used)
eu-01.smartrelay.augumenta.com 8089 TCP OUT Camera signaling
eu-01.smartrelay.augumenta.com 20123 TCP OUT Bandwidth adaptation
eu-01.smartrelay.augumenta.com 20123 UDP BOTH Bandwidth adaptation
eu-01.smartrelay.augumenta.com 25000 – 30000 UDP BOTH Camera streams
base.rtc.augumenta.com 50000 – 50100 TCP OUT Signaling
base.rtc.augumenta.com 60000 – 60100 TCP OUT Signaling